COVID-19 June 2 2020
We hope you and your family are well and managing during these difficult times. Below is information regarding the camp. It’s a day-by-day process that is ever changing. We are all eager to experience the 2020 season together, but our primary concern is the well-being of our guests and staff. Please check this website page for updates. We thank you for your patience.
When will you open for the season?
The camp opened on May 28th. We will not be taking any new reservations until after July 5th. If you have a reservation in the month of June we will be contacting you by phone. If you don’t hear from us, please give the office a call at 231.869.5050
Please visit the https://www.michigan.gov/coronavirus for more details on the current restrictions and plans to lessen them in the future. Our staff is available from 10 am – 5 pm daily to answer your questions and address your concerns. They can be reached by phone at 231-869-5050
What facilities and amenities will be open and when?
In order to maintain CDC recommended social distancing and sanitizing requirements all public areas of the camp will be closed, including the bathhouse, Lodge, playground, and mini golf. Due to the current Michigan State guidelines for safety against COVID-19 we are only interacting with guests by phone. While we would prefer you to call during our business hours you may also send us a message after hours to firstname.lastname@example.org. We have also partnered with CampersApp to assist us in delivering a contactless check-in process as well as comprehensive information on the park and surrounding areas. Download to your smartphone, it will provide up-to-date information/alerts. Prior to arrival, we will ask that you call the park when you exit the highway so we can meet you at the office and escort you to your site. Additionally, on the day of your arrival we will ask that you check-in by utilizing the digital check-in on your smartphone. Your escort will have all your paperwork with the necessary information to enjoy your stay at Whispering Surf.
Once the Park is open the specific facilities and amenities available will be dependent on the Michigan State Safety Guidelines in place. It is our hope and desire to have all of our facilities and services in full operation in ordinance with our regular season schedule if possible. Additionally, the camp will not be allowing visitors into the park at this time.
Check this page often for specific updates on what amenities and services may be impacted during your planned visit.
What can we do if MI State restrictions are still in place when we visit?
Despite possible restrictions in our services and amenities per MI state, guests can enjoy the camp visit by connecting with the great outdoors. Relax by your campfire, enjoy the beaches of Lake Michigan, canoe/kayak in Bass Lake or any number of waterways we enjoy here in Oceana and Mason County. You can bike and walk through the park. Of course, social distancing and face covering is suggested when you could be in contact with groups of 10 people or more that are not part of your family. In addition, all FHU campsites include 30 channels and free wifi, picnic table and a campfire ring to enjoy. Check our CampersApp for additional detail on places to go and things to do.
Where can we get food and groceries?
For the moment, we are encouraging our guests to bring as many of the necessities that they will need for their camping trip. Grocery stores here are already taxed and bringing your items from home is the best option as we open the camp. The Wishing Well on B31 has many staples should you forget something. Up North Market on Monroe has a nice selection of fresh food and deli items. Hansens, in Hart is a family owned grocery store that carries just about everything. Big Box shopping in Ludington includes, Shop-n-Save, Walmart and Meijier. Effective April 26th 2020, Any individual able to medically tolerate a face covering must wear a covering over his or her nose and mouth—such as a homemade mask, scarf, bandana, or handkerchief—when in any enclosed public space.
May I have visitors during our stay?
For the health and safety of our guests and team members, visitors will not be permitted anywhere on the camp property until further notice in order to better maintain social distancing on and off campsites. Once MI guidelines are modified regarding social distancing we may adjust our visitor policy accordingly.
What is your cancellation policy?
We are all experiencing the life-changing impacts that COVID-19 is having on our communities and world. We also realize that due to these events that you may need to change your travel plans. First, we encourage you to change your expected date of arrival (based on availability) if possible. We appreciate the opportunity to host you later this season and we will be happy to make date adjustments for the 2020 season at no charge.
If you have a reservation in a non-self-contained RV or tent and we have to cancel your reservation, you will receive a full refund. We will be evaluating reservations on a rolling 30 day basis as restrictions and closures may change.
We appreciate your support and understanding during these unprecedented and challenging times. We know we will get through this together and we will meet again to enjoy all that our Park has to offer for years to come.
What if someone at Whispering Surf is diagnosed with the virus?
If our management is notified of a confirmed diagnosis that someone in the park has tested positive for COVID-19, we will follow the required MI State guidelines and immediately notify the local office of Michigan DHD# 10. We will offer full cooperation and follow their guidance. Anyone with symptoms of COVID-19 virus should follow CDC guidelines, contact their health care provider and self-quarantine for at least 14 days. Anyone that feels sick, whether or not they have a confirmed diagnosis of COVID19, should remain out of circulation in public areas of the Park.
What are you doing to maintain clean and sanitized facilities? All public areas/buildings are currently closed until the state moves through the phases of open.
Our guests are responsible for their own personal safety at all times while in the Park and need to take precautions to protect their own health and safety while on and of their campsite. Our staff is fully committed as well to do our best to provide for our guests’ health and well being. Please follow the CDC Guidelines for Personal Safety Practices so that every guest in the can do their share to protect themselves and keep others safe. Don’t forget to bring a mask for every member of your party.
Our staff will be sanitizing RV spots after each family departs. This will done with a Clorox based spray on the picnic tables, power posts and septic connections.
Once MI State COVID19 restrictions allow us to have all of our restrooms and public areas open to guests, our team will be working diligently to ensure the most sanitary environment for our guests.
All restrooms when opened, are equipped with touch free soap dispensers with antibacterial soap, hand dryers. We will be sanitizing using a Clorox based cleaner for all surfaces. We will have our team circulating through each public building to clean and wipe down frequently touched surfaces.
Will my next stay be different than previous stays at your Park?
We are all experiencing the COVID-19 world together for the first time. While we truly believe that our guests will have amazing, positive and memorable vacation experiences during every stay now and into the future, we also must accept that our behaviors and actions will need to adjust at times for us to all safely enjoy our individual vacation experiences. Our Park is designed to serve groups of guests that share and experience things together. We will require your full cooperation and support as we navigate these new waters together for the first time. Please realize when things seem different, or not the same as they have been for you during prior visits, that we are doing the best we can in the unfamiliar environment that we live in. Take deep breaths of fresh air AND maintain your social distancing and WE WILL get through this time together.
Jane & Andy Hathaway